topic Re: ZTE Cymbal 2 - No Calls In/Out in Get Support

ZTE Cymbal 2 - No Calls In/Out

Rongzh — Sun, 03 May 2026 03:30:38 GMT

ZTE Cymbal 2 IMEI apparently supports VOLTE as per Public Mobile's link. However, no calls can be made or received. Very unfortunate as this phone was specifically set up for seniors for easy of use (flip phone) and accessibility, as their prior phones were not VOLTE compatiable (S9+). Anyone using ZTE Cymbal 2 and has functionality?

Edit: May 2, 2026 - No response from CSR after 2.5 weeks, ported out to Chatr and ZTE Cymbal 2 works flawlessly with VOLTE as expected.

Re: ZTE Cymbal 2 - No Calls In/Out

GRR — Thu, 23 Apr 2026 23:27:19 GMT

I bought one for my mom and it works for a few days to a week and then it tries to go to 3g for calls. She has to restart it and then it stays on lte for calls and works well for another week or so. Not sure why it does that. My father has an Alcatel go flip which works perfectly all the time and stays on lte all the time for calls. My mom's phone is only a few months old and has always done this.

Try a restart just to see if calls will go thru on lte!

Re: ZTE Cymbal 2 - No Calls In/Out

Rongzh — Fri, 24 Apr 2026 00:56:55 GMT

Multiple restarts did not help previously, sim card swaps to test on working phones to eliminate possible sim card issues. Support has been contacted to reset network settings again - this actually fixed the problem initially when phone was being set up the first week of April as 3G service was ending March 31 in Manitoba. It was not working and after network reset on their end, the phone worked.. Then service stopped on Apr. 15 as the 3G service was cut off then despite being VOLTE compatiable as per link.

Trying to escalate further with support, but unlikely to get (meaningful) response. Just curious if others with the phone have VOLTE service, especially in Manitoba.

Re: ZTE Cymbal 2 - No Calls In/Out

slusagm — Fri, 24 Apr 2026 01:04:28 GMT

@Rongzh

and you checked the checker here?
https://www.publicmobile.ca/en/get-help/articles/volte

if it shows no, then sorry, the VoLTE on the phone does not work with PM network

Re: ZTE Cymbal 2 - No Calls In/Out

Rongzh — Fri, 24 Apr 2026 01:22:55 GMT

Yes, as noted previously. I'm familiar with the VOLTE process and specifically decided on this phone to transition to because it was compatiable.. See photo proof here (https://imgur.com/a/TmxamMj). Also, would like to point out Public Mobile sold this phone previously, and it was bought from them directly in the past. Just sat in storage until it was needed.

Re: ZTE Cymbal 2 - No Calls In/Out

slusagm — Fri, 24 Apr 2026 01:23:16 GMT

@Rongzh

I wonder if it is a faulty device issue.

did you buy it not long ago? still can replace or send back to check?

Re: ZTE Cymbal 2 - No Calls In/Out

Rongzh — Fri, 24 Apr 2026 01:24:16 GMT

Unlikely, I have 2 of these for 2 people and both of them don't work. Both suddenly on the same day..

Re: ZTE Cymbal 2 - No Calls In/Out

2045589844 — Fri, 24 Apr 2026 14:48:12 GMT

I have the same phone and same problem I am in Lockport Manitoba. I have a new sim card coming snail mail. I should have orderd one from Amazon. Support said it may be the problem. I will let you know after I get it.

Re: ZTE Cymbal 2 - No Calls In/Out

slusagm — Fri, 24 Apr 2026 14:53:39 GMT

@2045589844 wrote:
I have the same phone and same problem I am in Lockport Manitoba. I have a new sim card coming snail mail. I should have orderd one from Amazon. Support said it may be the problem. I will let you know after I get it.

@2045589844

support said the phone sold in Amazon is better?

and you check the IMEI and it does not work on VoLTE here?

https://www.publicmobile.ca/en/get-help/articles/volte

Re: ZTE Cymbal 2 - No Calls In/Out

2045589844 — Fri, 24 Apr 2026 15:03:16 GMT

It checks out OK

Re: ZTE Cymbal 2 - No Calls In/Out

Rongzh — Fri, 24 Apr 2026 18:17:25 GMT

Sounds good, keep me updated. I suspect it's a whitelist VOLTE issue. Telus or Koodo probably whitelists it, but Public Mobile does not and they pull the list check from Telus or Koodo.

I communicated with support about this, but have not heard back in a week.. Something worth mentioning to them if you're still in communication with them.

Re: ZTE Cymbal 2 - No Calls In/Out

2045589844 — Sat, 25 Apr 2026 03:51:26 GMT

I did have them check,he said Volte was enabled on there end. I am still waiting for the new sim card from PM . I think my phone calls went out the same time as yours. I will let you know if the new sim card is or is not the fix.

Re: ZTE Cymbal 2 - No Calls In/Out

2045589844 — Wed, 29 Apr 2026 01:58:23 GMT

Hi there, I got my new sim card - Still the same thing can not get or make calls. Are phones must of got whitelisted. Any luck finding out anything on yours?

Re: ZTE Cymbal 2 - No Calls In/Out

hTideGnow — Wed, 29 Apr 2026 02:02:20 GMT

hi @2045589844

it should be a whitelisted phone. But instead of asking customers, I think this is something you need to ask PM agent and ask them to escalate for the correct answer

Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: ZTE Cymbal 2 - No Calls In/Out

2045589844 — Wed, 29 Apr 2026 02:38:04 GMT

I thought I was on the private meseger. Sorry

Re: ZTE Cymbal 2 - No Calls In/Out

2045589844 — Wed, 29 Apr 2026 02:53:52 GMT

Oh yea you were the guy that recommended I get a Cymbal 2 phone.

Re: ZTE Cymbal 2 - No Calls In/Out

Rongzh — Wed, 29 Apr 2026 03:07:37 GMT

Nothing, haven't heard back from support since asking them to escalate 1.5 weeks ago.. Might ask again and see. I'm positive it's a whitelist issue where Public Mobile isn't allowing the phone to work, but pulled the list of eligible phones from Koodo / Telus. I have 2 lines that used the ZTE Cymbal 2, one of the lines I just bought another phone. 2nd line will probably find a different provider that allows the phone. Kind of curious to test out my theory so might entertain Koodo or at least speak to their reps in person to possibly test.

Re: ZTE Cymbal 2 - No Calls In/Out

2045589844 — Wed, 29 Apr 2026 14:04:15 GMT

When I go on the Telus IMEi checker it says Volte not capable. When I try Koodo it just goes to Telus checker not capble . Must have black balled the phones Volte (whitelisted I think you are wright) I asked support to check into this today to find out what the F is going on. Let me know if you hear back from support and find a provider for these phones. Thanks

Re: ZTE Cymbal 2 - No Calls In/Out

Rongzh — Wed, 29 Apr 2026 15:03:09 GMT

The devices are eligible on both Telus and Koodo as per their website.

Koodo doesn't do an imei check, but lists the device with the first 6 digits.

https://www.koodomobile.com/en/help/volte-koodo-prepaid?srsltid=AfmBOorO_Z_co3BeS9Q0NocYE1B-sn8PzCSZiiV70Za--FotR_iKtIFZ

Telus does an imei check and it says valid for VOLTE on both of my ZTE Cymbal 2.

https://www.telus.com/en/support/article/how-to-use-volte

Re: ZTE Cymbal 2 - No Calls In/Out

2045589844 — Wed, 29 Apr 2026 15:47:10 GMT

Under check if phone is supported with IMEI# mine comes up not compatible on Telus Volte network. ZTE model Cymbal 2 . On the PM IMEI checker it says it is compatible.