https://productioncommunity.publicmobile.ca/t5/Get-Support/Services-Disabled/m-p/1434402#M978125 <P>So, did you make a payment to renew?</P><P>Autopay will fail occasionally, hard to tell why but it happens</P> Wed, 29 Apr 2026 19:54:50 GMT slusagm 2026-04-29T19:54:50Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Services-Disabled/m-p/1434401#M978124 <P>Hi,</P><P>Today I was asked if my phone wasn't working, as when people called they couldn't get through.</P><P>Initially I tried calling out, and got a message that the call couldn't go (I don't recall exactly the message).</P><P>I reset and tried again. This time the call would show up (when I called or received a call) but not connect. It suggested I call 611. When I tried that, it wouldn't ring/connect.</P><P>I then logged in and it said my payment wasn't made (due today) and so service was cancelled.&nbsp;</P><P>I'm unsure why payment wasn't automatically processed, as has been done since I've been a subscriber (at least 2 years now).</P><P>Has something changed on the back-end? Will this be the process going forward?&nbsp;</P><P>Any advice to automate this would be great, so I'm not in the same spot every month.</P><P>Thanks in advance.</P> Wed, 29 Apr 2026 19:52:27 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Services-Disabled/m-p/1434401#M978124 CL45 2026-04-29T19:52:27Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Services-Disabled/m-p/1434402#M978125 <P>So, did you make a payment to renew?</P><P>Autopay will fail occasionally, hard to tell why but it happens</P> Wed, 29 Apr 2026 19:54:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Services-Disabled/m-p/1434402#M978125 slusagm 2026-04-29T19:54:50Z