topic Re: Esim block in Get Support

Esim block

RustyMaggie — Wed, 29 Apr 2026 19:32:40 GMT

I can't get an esim. I can't log into the app because I can't recieve a code... I can't recieve a code because the phone will not connect to cellular but I can't get the code because the esim is necessary for the new phone I got... because the cellular wont work on my old phone because it is broken.... It's one big freakin' circle.

Re: Esim block

Sansan — Wed, 29 Apr 2026 19:39:29 GMT

Can you resend the code and select email. Once you get the code to your email, then log into the app and download the Public Mobile app to your new phone and purchase the eSIM.

If you still cannot receive the code by email them message agents for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim block

BKNS27 — Wed, 29 Apr 2026 19:46:16 GMT

@RustyMaggie

You need to download the latest iOS/OS update on your new phone to transfer the eSIM from your old phone.

If the app won’t download then your phone needs the latest iOS/OS update on your phone.

I have the same issue with a couple of apps on my older iPhone 8 and X.
It needs iOS 17 for it to download but the latest updated for the 2 iPhone is iOS 16.7.15…phone is too old.

You can click on Resend Code or Didn’t Receive Code and have the 2FA code sent to your email.

What is the make and model of your new phone?

Re: Esim block

scarletteto2 — Thu, 30 Apr 2026 04:12:54 GMT

your eSIM activation loop is a common issue with broken phones, and Customer Support Agents can resolve it manually.

To provide targeted advice, could you share more details? What is your account phone number? What is the model of your new phone? Do you have access to your login email or self-serve account? What exact error messages appear?

In the meantime, send a private message to CS_Agent here. Include your phone number and the new phone's IMEI (dial *#06#). From my understanding, They can issue the eSIM transfer without needing codes. Thank you.