Cancel

Jasmimbabrosa — Wed, 29 Apr 2026 17:26:33 GMT

Please cancel xxx xxx xxxx

Re: Cancel

slusagm — Wed, 29 Apr 2026 16:12:56 GMT

you have to cancel the account yourself, either port out the number and the account will be close after, or disable Autopay from My Account, Payment -> Manage Subscriptio, then toggle of Subscribed

Re: Cancel

hTideGnow — Wed, 29 Apr 2026 16:13:29 GMT

hi @Jasmimbabrosa

you should remove your phone number, we are just customers here

couple ways to cancel account.

you can cancel by porting out the phone number if you wish to keep it

if you don't need the phone number, you can disable Autopay and cancel the service that way. Login My Account, Go to Payment page and click Manage Subscription and then disable Subscribed there

if you cannot login My Account, then you can ask PM support agent to help with cancellation. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Cancel in Get Support

Cancel

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