topic Re: Two payments in the same day in Get Support

Two payments in the same day

Schwingpumper1 — Wed, 29 Apr 2026 15:08:47 GMT

How do I get credit from my last October overpayment they deducted from my credit card all I want is a credit

Re: Two payments in the same day

hTideGnow — Wed, 29 Apr 2026 15:11:35 GMT

October? that was over 6 months ago.

do you recall if you make a plan change back then? if you made a plan change and use Change Now, PM will deduct money at once even you just renewed the old plan

but you can ask PM agent to help and confirm. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Two payments in the same day

kb_mv — Wed, 29 Apr 2026 15:13:03 GMT

@Schwingpumper1 wrote:
How do I get credit from my last October overpayment they deducted from my credit card all I want is a credit

@Schwingpumper1 You overpaid 6 months ago and just noticed? I think customer service is your only choice. Open a ticket using the chat icon. If that gives you issues, send a DM at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch the envelope icon for replies.

Re: Two payments in the same day

BKNS27 — Wed, 29 Apr 2026 15:19:22 GMT

@Schwingpumper1

If you were overcharged in October. PM will use the first payment for the month of October. The second payment will remain as credit in your account to make the November payment. Login to your account and go to Payment-View Payment History to confirm that it was in fact used to pay for November bill.