topic Lost cellphone! in Get Support

Lost cellphone!

DarylH — Wed, 29 Apr 2026 14:20:25 GMT

Without it, I can't authenticate into Public to mark it as Lost!

I also can't authenticate into my regular email client, but that's another story...

What can I do to suspend service on my account while we sort this out?

Please don't say: "Sign in and..." because I can't.

Re: Lost cellphone!

slusagm — Wed, 29 Apr 2026 14:24:39 GMT

you can get the code via voice mail and call yourself from another phone to get thecode

click Didn't receive code and then Send voice message.

but if you still cannot get the 2fa code , ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Lost cellphone!

Anerkons — Wed, 29 Apr 2026 14:36:59 GMT

Since you have no access to either the account email or phone number - then the only option you have is to contact customer support. I'm assuming that there must (or should be) also be an emergency live number to report suspected fraud activities and stolen phone -- but I don't know it.