topic Re: Account Number in Get Support

Account Number

Chryssa — Sat, 25 Apr 2026 19:59:16 GMT

What is my account number?

Re: Account Number

softech — Sat, 25 Apr 2026 20:03:24 GMT

@Chryssa

It is found on on My Account > Profile page, or PM App > Account page

Re: Account Number

Chryssa — Sat, 25 Apr 2026 20:05:05 GMT

I can’t go to my profile page. It just tells me I need to finish activating my account. But I’ve been using Public Mobile for almost a year.

Re: Account Number

Chalupa_Batman — Sat, 25 Apr 2026 20:45:11 GMT

@Chryssa wrote:
I can’t go to my profile page. It just tells me I need to finish activating my account. But I’ve been using Public Mobile for almost a year.

Hi @Chryssa

That means there's a technical issue with your account that PM needs to resolve. Reach out to them to fix this issue so you can get into your account.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Account Number

softech — Sat, 25 Apr 2026 20:50:54 GMT

@Chryssa

The error indicates that the Eversafe login system is unable to locate your My Account from your email login. But no worries, it is an easy fix for PM support, you will just need to engage them by direct message. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Account Number

Chryssa — Wed, 29 Apr 2026 00:52:00 GMT

Thanks for your help. I sent a message on Saturday and have yet to get a response. Just tried again

Re: Account Number

softech — Wed, 29 Apr 2026 01:06:13 GMT

@Chryssa

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account Number

CSA_PM — Wed, 29 Apr 2026 11:51:40 GMT

Hello @ Chryssa,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage