topic Re: Text re switch to telus in Get Support

Text re switch to telus

dianeic — Wed, 29 Apr 2026 10:32:46 GMT

Got a text saying network won't work after march 2027 is this true @members

Re: Text re switch to telus

softech — Wed, 29 Apr 2026 10:35:14 GMT

What phone do you have? Which province you are in?

First, use the IMEI checker on this page to see if your phone is compatible with PM's VoLTE network: https://www.publicmobile.ca/en/on/get-help/articles/volte

If it has a VoLTE checkmark showing in the checker result, then there is nothing to worry about

If it is not compatible with PM's VoLTE, then your phone had been using 3G for voice and is now affected by the 3G Network Shutdown that has just started in Manitoba:
https://www.publicmobile.ca/en/get-help/articles/3g-shutdown

If you’re using a 3G-only device, your phone will stop working after these dates:
Manitoba (Rural): January 12, 2026
Manitoba (Urban : Winnipeg & Brandon): Starting March 31, 2026
National: Starting March 1, 2027

If the lack of VoLTE support is what affecting your voice calls, there is really nothing much you can do other than getting a phone that is compatible with PM's VoLTE network.
iPhones 8 or later, Google Pixel 4 or later, Samsung S22/Flip 2/Fold 2/A15/A35/A55 or later, or other major brands of phones released after 2024 and are designed and sold for the Canadian market should work.
If you are unsure whether a particular phone will work, share the model here and we can help

Re: Text re switch to telus

dianeic — Wed, 29 Apr 2026 10:46:34 GMT

I'm in nova scotia and I did the checker and it said not compatible but if I check my about phone it says I'm have VoLTE

Re: Text re switch to telus

softech — Wed, 29 Apr 2026 10:55:17 GMT

@dianeic

All phone has to be on PM's VoLTE to be able to make calls after 3G is retired.

So, While your phone has VoLTE, it can still be not compatible with PM network. Your phone will still work in NS for now, but vice calls will stop working next year when 3G is decommissioned there. Many in Manitoba ignored the VoLTE warning and hence not able to make calls now. Please plan ahead early for another phone