topic Re: Connection issues in Sarnia ON in Get Support

Connection issues in Sarnia ON

Scott0642 — Wed, 29 Apr 2026 00:24:57 GMT

Hi, A friend and I are both on PM in Sarnia, and are having the same issue. The data connection keeps dropping and we both get a ! on the cellular signal icon on our phones.

This is impacting RCS messages as well, which is making text messaging difficult.

Is there a tower problem here?

We've both restarted our phones, but since we both have the same issue it seems like it's not really a phone issue.

Re: Connection issues in Sarnia ON

hairbag1 — Wed, 29 Apr 2026 00:32:34 GMT

@Scott0642

sounds like it could be caused by a local network outage or upset.

Re: Connection issues in Sarnia ON

slusagm — Wed, 29 Apr 2026 00:34:06 GMT

There was some outage in some part of Ontario this morning, not sure if it affects Sarina

Try Reboot phone and Reset Network Settings

And Try using different network modez manually change to 4G/LTE or 5G

For text issue, turn off RCS and use SMS as that does not rely on data connection