Calls not connecting

Phil222 — Tue, 28 Apr 2026 18:46:20 GMT

1-800 numbers and 1-855 numbers will not connect-message tells me number cannot be connected as dialled or ask operator. Why?

Re: Calls not connecting

slusagm — Tue, 28 Apr 2026 18:39:11 GMT

some can quickly resolve it themselves by Reboot the phone and Reset network settings

but if you cannot make the call after doing that, ask PM to reset the account on the system to resolve it

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Calls not connecting

Phil222 — Wed, 06 May 2026 10:23:21 GMT

Rebooting the phone solved the problem.

topic Re: Calls not connecting in Get Support

Calls not connecting

Re: Calls not connecting

Re: Calls not connecting