topic Re: Number transfer in Get Support

Number transfer

Hitmanuvs — Tue, 28 Apr 2026 18:15:03 GMT

Hello I have been trying to transfer my public mobile number to bell but it will not work I've answered yes multiple times to the sms I receive to transfer my number but nothing happens

Re: Number transfer

slusagm — Tue, 28 Apr 2026 18:17:20 GMT

check with PM and see if they got your reply

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number transfer

Hitmanuvs — Tue, 28 Apr 2026 18:19:02 GMT

Thanks I've tried to create a ticket it did not work for some reason. I've also sent a pm to cs_agent so hoping to get a reply soon .

Re: Number transfer

TheSterlinger — Tue, 28 Apr 2026 18:27:26 GMT

Make sure that you provided the correct account number for the transfer