topic Re: Cannot activate service/transfer my phone number, cannot submit ticket (button greyed out) in Get Support

Cannot activate service/transfer my phone number, cannot submit ticket (button greyed out)

SamS1234 — Tue, 28 Apr 2026 18:48:15 GMT

I tried to transfer my phone number from telus to public mobile yesterday and received a text for authorization, success messages, everything. However, 12 hours later I have no service on my Public Mobile eSIM. I tried to submit a ticket with the Customer support but after diligently filling out all forms now for the third time (once on mobile browser, once on my Mac with Chrome and now once with Safari), I am unable to submit a support ticket to resolve my issue -- the button appears greyed out with no apparent reason why and will not let me proceed.

Re: Cannot activate service/transfer my phone number, cannot submit ticket (button greyed out)

kb_mv — Tue, 28 Apr 2026 15:59:18 GMT

@SamS1234 wrote:
I tried to transfer my phone number from telus to public mobile yesterday and received a text for authorization, success messages, everything. However, 12 hours later I have no service on my Public Mobile eSIM. I tried to submit a ticket with the Customer support but after diligently filling out all forms now for the third time (once on mobile browser, once on my Mac with Chrome and now once with Safari), I am unable to submit a support ticket to resolve my issue -- the button appears greyed out with no apparent reason why and will not let me proceed.

@SamS1234 Definitely sounds like a stuck port. Check your inbox (envelope icon) here, I'll send you the number to call for help.

Re: Cannot activate service/transfer my phone number, cannot submit ticket (button greyed out)

hairbag1 — Tue, 28 Apr 2026 16:00:08 GMT

@SamS1234

use this link to dm Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot activate service/transfer my phone number, cannot submit ticket (button greyed out)

softech — Tue, 28 Apr 2026 16:02:36 GMT

@SamS1234

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot activate service/transfer my phone number, cannot submit ticket (button greyed out)

CSA_PM — Tue, 28 Apr 2026 16:12:24 GMT

Hello @ SamS1234,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage