topic Re: My account in Get Support

My account

yogover — Tue, 28 Apr 2026 18:48:37 GMT

Need to confirm if my phone number has been ported in from Fido to PM

Re: My account

kb_mv — Tue, 28 Apr 2026 15:01:01 GMT

@yogover wrote:
Need to confirm if my phone number has been ported in from Fido to PM

@yogover If your FIDO service no longer works, the port in should be complete. Place/activate sim/esim in your phone and restart. You should be up and running on PM. Try calling and texting out and have someone call and text you. Confirm your data is working. Done.

Re: My account

slusagm — Tue, 28 Apr 2026 15:09:46 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Transferring number

yogover — Tue, 28 Apr 2026 21:20:59 GMT

Need to make sure that my existing number from Fido has been ported in by PM. I already have eSIM activated with PM. Looks like I have a temporary number. I can make calls and text, but not able to receive calls or messages.

Re: My account

CSA_PM — Tue, 28 Apr 2026 23:02:58 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.