topic New carrier not worth it in Get Support

New carrier not worth it

Peatsie — Tue, 28 Apr 2026 13:58:53 GMT

So i moved from rogers to public mobile. Ported my number over and followed all the respondances accordingly. I cannot call out or receive texts and no data plan. I sent 3 tickets in and no response. I think i may have to run down to the mall and get a another carriere to accomodate me. Very dissapointed in this service. I meen Rogers was expensive but they would resolve issue quickly.

Re: New carrier not worth it

softech — Tue, 28 Apr 2026 14:03:11 GMT

@Peatsie

your issue will be resolved quickly today as well

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New carrier not worth it

hairbag1 — Tue, 28 Apr 2026 14:03:56 GMT

@Peatsie

your old esim has been disabled and new Public Mobile sim is now set as primary ?

Re: New carrier not worth it

CSA_PM — Tue, 28 Apr 2026 15:38:42 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.