topic iPhone no network and stuck on SOS all day in Get Support

iPhone no network and stuck on SOS all day

Lisa999 — Tue, 28 Apr 2026 12:13:40 GMT

My phone has had no network and stuck on SOS all day. Tried rebooting my phone, tried toggling airplane mode on and off, tried resetting my network services. I changed my SIM card to another Iphone and doesn't work either. None of these worked. Please help asap.

Re: iPhone no network and stuck on SOS all day

softech — Tue, 28 Apr 2026 12:18:15 GMT

@Lisa999

look like it is an account issue, did you check if your My Account is showing active? maybe there was issue with plan renewal?

If the account is active, check if any confirm local outage. There are some active outage now:
https://www.telus.com/outages

if all good and you cannot find the reason, ask PM CS agent to check. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: iPhone no network and stuck on SOS all day

Lisa999 — Tue, 28 Apr 2026 13:00:34 GMT

Thanks for reply.

My account is in good standing, but my location as Cable Damage issue from 12:00AM @apr 28 2026.

Could you tell me when it will be fixed? as i really need my cell phone works asap.

Thank you,

lisa999

Re: iPhone no network and stuck on SOS all day

slusagm — Tue, 28 Apr 2026 13:14:12 GMT

@Lisa999

are you in :

Port Elgin

Southampton

the last update was at 8:14am this morning. So, it is not resolved yet. You can reboot your phone ever hour and test

if you like, you can also open a ticket with PM and let them aware you are affected

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: iPhone no network and stuck on SOS all day

AnneHowatt — Tue, 28 Apr 2026 14:30:08 GMT

Hi Lisa, same thing here, since yesterday!