topic Phone # transfer not successful in Get Support

Phone # transfer not successful

Suyoungkim — Tue, 28 Apr 2026 03:08:05 GMT

Its been about 5 hrs since I replied yes to transfer number confirmation. Still no service. Please contact me for solutions.

Re: Phone # transfer not successful

hairbag1 — Tue, 28 Apr 2026 02:35:12 GMT

@Suyoungkim

if using hard sim, remove old sim and install your new Public Mobile sim.

For esim; disable old esim and make sure PM esim is set to primary.

Re: Phone # transfer not successful

Suyoungkim — Tue, 28 Apr 2026 12:32:06 GMT

What if im using physical Sim and transferring to esim?

Re: Phone # transfer not successful

softech — Tue, 28 Apr 2026 12:39:52 GMT

@Suyoungkim

usually you have to complete the activation with the physical sim first. After your physical sim is successfully setup, you can then login PM app and buy eSIM from the Account page there.

For your activation issue, I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone # transfer not successful

CSA_PM — Tue, 28 Apr 2026 13:02:46 GMT

Thank you for the escalation! The customer is in contact with an agent.