topic Sim and Device in Get Support

Sim and Device

Mawgera — Tue, 28 Apr 2026 01:50:52 GMT

My plan is active but the sim and device section is missing. My eSim was never generated, so my iPhone shows SOS and I cannot receive SMS. I also cannot login because EverSafe only offers SMs verification. Please manually provision my eSIM and activate SMS on my line.

Re: Sim and Device

BKNS27 — Tue, 28 Apr 2026 02:14:35 GMT

@Mawgera

Click on Resend Code or Didn’t Receive Code so you have the option to send the 2FA code to your email to access your account.

Is your phone a iPhone 17? There seems to be issues with eSIM activation so you need the assistance of a CS_Agent to help you with activation.

https://urlshortner.tiia.ai/xYpc_I

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim and Device

computergeek541 — Tue, 28 Apr 2026 03:15:32 GMT

@BKNS27 wrote:
Click on Resend Code or Didn’t Receive Code so you have the option to send the 2FA code to your email to access your account.

I believe that the customer has a new Public Mobiel account. New customers do not have the above option, and as the customer has already stated, SMS is the only provided option.

Re: Sim and Device

CSA_PM — Tue, 28 Apr 2026 12:37:20 GMT

Hello @ Mawgera,

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage