topic Stuck on SOS in Get Support

Stuck on SOS

EmilyLevesque — Mon, 27 Apr 2026 22:43:55 GMT

My phone has had no network and stuck on SOS all day. Tried rebooting my phone, tried toggling airplane mode on and off, tried resetting my network services. None of these worked.

Re: Stuck on SOS

porcupine — Mon, 27 Apr 2026 22:53:36 GMT

Click on the pink envelope in the bottom right corner for help and follow the prompts

Re: Stuck on SOS

EmilyLevesque — Mon, 27 Apr 2026 23:13:11 GMT

If you are referring to the chat box the bottom right corner I have done that. It is not very helpful as the link to sign in does not work and then it asks me to create a separate ID but I did troubleshoot.. and ironically I just received a text message but I cannot receive phone calls. I had someone call my phone number and it rang through five or six times until my voicemail picked up on their end but my phone never rang on my end

Re: Stuck on SOS

hairbag1 — Mon, 27 Apr 2026 23:21:20 GMT

@EmilyLevesque

try using this link to dm Customer Support for their help..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Stuck on SOS

EmilyLevesque — Tue, 28 Apr 2026 10:59:41 GMT

In the process of thank you

Re: Stuck in SOS all day, both phones in our household.

EmilyLevesque — Tue, 28 Apr 2026 13:22:49 GMT

I went through all the suggested steps as well. I also contacted customer support. The only response they can give us is they're having technical issues. I told them I require my phone for work and I've been a customer for almost 10 years. I've never had this type of extended issue. They apologized and said they are looking into it.

Re: Stuck in SOS all day, both phones in our household.

slusagm — Tue, 28 Apr 2026 13:26:47 GMT

@EmilyLevesque

did you check any outage? there are multiple related with Mobile, like in BC, AB and On

https://www.telus.com/en/bc/outages

it could be a network issue where you are