topic Re: Phone in SOS in Get Support

Phone in SOS

SarahGood381 — Mon, 27 Apr 2026 19:16:54 GMT

my phone has switched to SOS. I have restarted it and no change

Re: Phone in SOS

kb_mv — Mon, 27 Apr 2026 19:24:40 GMT

@SarahGood381 wrote:
my phone has switched to SOS. I have restarted it and no change

@SarahGood381 It might be helpful if you told us what phone you have and what type of sim (esim or physical).

Re: Phone in SOS

SarahGood381 — Mon, 27 Apr 2026 19:38:13 GMT

iPhone 16 pro with physical SIM

Re: Phone in SOS

kb_mv — Mon, 27 Apr 2026 19:42:48 GMT

@SarahGood381 If you go into your network settings, do you see any networks listed? Maybe try airplane mode on, wait, then off again. Check to see if you have any updates pending. Lastly try resetting network settings to fix the issue.

Re: Phone in SOS

SarahGood381 — Mon, 27 Apr 2026 19:43:20 GMT

I tried that too - no luck

Re: Phone in SOS

samako — Mon, 27 Apr 2026 19:44:08 GMT

I'm in the same boat, assuming some outage or something, nothing showing on the Telus outage map though.

Re: Phone in SOS

kb_mv — Mon, 27 Apr 2026 19:45:24 GMT

@SarahGood381 wrote:
I tried that too - no luck

@SarahGood381 including resetting network settings? If yes, you need customer service to help. Open a ticket with the chat icon. If this causes problems send a DM at : https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone in SOS

kb_mv — Mon, 27 Apr 2026 19:46:41 GMT

@samako wrote:
I'm in the same boat, assuming some outage or something, nothing showing on the Telus outage map though.

@samako @SarahGood381 Do you see PM or any networks listed in network settings?

Re: Phone in SOS

samako — Mon, 27 Apr 2026 19:59:56 GMT

Normally set to automatically select carrier. Switching to manual does show Public Mobile, but can't connect.

Re: Phone in SOS

softech — Mon, 27 Apr 2026 20:04:17 GMT

@samako

check if your phone is blacklisted. You might have more than one IMEI, check them all

https://www.devicecheck.ca/check-status-device-canada/

Re: Phone in SOS

SarahGood381 — Mon, 27 Apr 2026 20:04:35 GMT

Just saw on Facebook that multiple people in my area are without cell service.

Re: Phone in SOS

computergeek541 — Mon, 27 Apr 2026 20:05:43 GMT

Re: Phone in SOS

Marywil — Mon, 27 Apr 2026 21:56:29 GMT

same, what area r u in?

Re: Phone in SOS

computergeek541 — Mon, 27 Apr 2026 21:57:08 GMT