topic Re: phone in Get Support

phone

cc25 — Tue, 04 Jan 2022 23:22:03 GMT

Hi, i wanted to order a plan with public mobile, i was doing the transcation and i checked the box in order to keep my phone number with another company and it says that i need to communicate with public mobile community.. what do i do ?

Re: phone

CaNuCk07 — Tue, 15 Nov 2016 22:08:09 GMT

What provider are you currently porting in from?

Re: phone

cc25 — Tue, 15 Nov 2016 22:09:53 GMT

fido

Re: phone

Luddite — Tue, 15 Nov 2016 22:23:04 GMT

DO NOT do that. Follow these suggestions please:

- if coming from Koodo do not use the same email address for Koodo and Public Mobile

- do not request the port-in during activation; take a temporary number, log out, confirm all services are active, log back into your account and select Transfer Number under Change Phone Number

- do not use any identifier except your account number EXACTLY as shown on your bill; it is the best item for any port-in request

- do not make any errors in the Authourized User; this must be EXACTLY as it appears on your bill

- do not use your number as the Alternate Number; use someone else's

- do not forget to click "I am authourized ...." BEFORE you entering your number (courtesy imm1304)

- do not cancel your account; that will happen automatically

Re: phone

cc25 — Tue, 15 Nov 2016 22:47:27 GMT

i have bought a plan with a different phone number as you suggested, now how do i change my phone number to the one i have with fido ?

Re: phone

cc25 — Tue, 15 Nov 2016 22:55:33 GMT

it says i need to be authorized,how do i get authorization?