topic Transfer # not going through in Get Support

Transfer # not going through

Char15 — Mon, 27 Apr 2026 18:32:21 GMT

I am trying to transfer my number from koodo to public and I got the text requesting the transfer and replied to it. Which prompted Koodo to send me a confirmation that I was cancelling. When I go to activate my account on the public mobile app, it gets stuck on the number transfer saying that my phone number is not a valid canadian number. Now I can't get help through the chatbots on koodo (because they don't have an account under my number) and I can't get public to help me either because they don't have me registered either.
Where did my phone number go and what do I do from here .. I don't have access to a phone right now this is very frustrating!

Re: Transfer # not going through

softech — Mon, 27 Apr 2026 18:34:48 GMT

@Char15

There is a number to call to talk to live support, they can confirm the porting status for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

Re: Transfer # not going through

hTideGnow — Mon, 27 Apr 2026 18:39:40 GMT

hi @Char15

it looks like your Koodo account was closed and the port was completed

Put in the PM sim card, make sure Koodo sim is removed or disable the Koodo esim. And the PM sim card sould be enabled and set as Primary. Then reboot phone and reset network settings

if the PM sim is not connecting to the network, ask PM agent to check and help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer # not going through

Char15 — Mon, 27 Apr 2026 19:14:39 GMT

Thanks for your help. I did call the number you sent me and I was on the phone for half an hour and she couldn't help me. She said from Telus/Koodo side the number transferred and my account was closed. I can't seem to get any help from public so far .. I have been unsuccessful in getting a help ticket to go through.

Re: Transfer # not going through

softech — Mon, 27 Apr 2026 19:23:44 GMT

@Char15

No worries. I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer # not going through

CSA_PM — Mon, 27 Apr 2026 19:33:29 GMT

Thank you for the escalation! the customer is in contact with an agent.