activating an active account ?

Kellyy1 — Tue, 28 Apr 2026 01:38:05 GMT

I have been a customer for 3 months, when I logged in to my account, the system is prompting me to choose a new plan & activate a sim #. However, my sim # is already currently active but it appears that Public mobile no longer offers my existing plan. What do I do ?

Re: activating an active account ?

softech — Mon, 27 Apr 2026 18:28:31 GMT

@Kellyy1

The error indicates that the Eversafe login system is unable to locate your My Account from your email login. But no worries, it is an easy fix for PM support, you will just need to engage them by direct message. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic activating an active account ? in Get Support

activating an active account ?

Re: activating an active account ?