topic Re: Renewal issue in Get Support

Renewal issue

Garywan — Mon, 27 Apr 2026 10:09:43 GMT

Hi,

I joined in with the promo in January for $20 a month for 60gb etc. It usually auto renews and I have activated my account but just now it didnt autorenew and is asking to renew it and to pay $40 a month. Is there a fix?

Re: Renewal issue

hairbag1 — Mon, 27 Apr 2026 05:30:26 GMT

@Garywan

click that orange chat bubble on lower right side of the page to start the process to contact Customer Support for their help.

Watch your Community inbox will be highlighted when they respond. They'll be back to work tomorrow morning.

Re: Renewal issue

kb_mv — Mon, 27 Apr 2026 13:01:33 GMT

@Garywan wrote:
Hi,
I joined in with the promo in January for $20 a month for 60gb etc. It usually auto renews and I have activated my account but just now it didnt autorenew and is asking to renew it and to pay $40 a month. Is there a fix?

@Garywan I believe that when this happens, you need to pay the full amount of the plan and once paid they deposit a $20 credit into your account to be used next time.

Re: Renewal issue

NSKing — Mon, 27 Apr 2026 13:41:39 GMT

you have the 50% off plan? you are lucky, I am checking how to get it myself too

Re: Renewal issue

kb_mv — Mon, 27 Apr 2026 14:12:20 GMT

@NSKing wrote:
you have the 50% off plan? you are lucky, I am checking how to get it myself too

@NSKing You can't get it unless you see it in your account under manage subscription.

Re: Renewal issue

hairbag1 — Mon, 27 Apr 2026 14:51:16 GMT

@NSKing wrote:
you have the 50% off plan? you are lucky, I am checking how to get it myself too

you can only opt to change to whichever plan is available in your account OR if you receive an offer. That 50% OFF was offered a few weeks ago but not available now. Keep an eye on Public Mobile website as summer is coming and they might have some attractive new offers.