topic Re: eSIM transfer in Get Support

eSIM transfer

Chyma10 — Mon, 27 Apr 2026 10:12:32 GMT

Am I able to transfer my eSIM to another phone, I literally just bought it but need to transfer it to another phone which was last minute decision.

please let me know if this is possible. It will be eSIM to eSIM.

Thank you

Re: eSIM transfer

BKNS27 — Mon, 27 Apr 2026 01:20:46 GMT

@Chyma10

Yes, all you need to do is to download the PM app on the new phone and login to your account. Go to Account tab and Purchase SIM Card and it will give you the option for a SIM or eSIM.

It will be free if you are transferring eSIM to eSIM.

Re: eSIM transfer

slusagm — Mon, 27 Apr 2026 02:19:49 GMT

Sorry @Chyma10 and @BKNS27 , it is not free eSIM in this case. eSIM replacement is only free if the last purchase was over 15 days ago.

But in your case, you might want to pay the $5 first, then you can try asking PM for a possible reimbursement

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage