topic One month subscription in Get Support

One month subscription

Chyma10 — Sun, 26 Apr 2026 23:00:51 GMT

Hello, I have my brother visiting. He only needs one month phone subscription, how can I get that for him with public mobile? I don’t want to put my credit card and then you will keep taking month payments. He is only here for a month. Please advise. Thank you

Re: One month subscription

hTideGnow — Sun, 26 Apr 2026 23:03:52 GMT

hi @Chyma10

you need a credit card to setup the account

after it is activated, you can disable Autopay. Go to Payment page, Manage Subscription and turn off Subscribed.

or you can ask PM agent to help to remove the credit card after the account is setup

to ask PM agent to help,  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: One month subscription

hairbag1 — Sun, 26 Apr 2026 23:07:43 GMT

@Chyma10

download the Public Mobile app to his cell to create his new account and use a valid Cdn debit or credit card. Once his account is successfully up and running, just log in and disable Subscribed (autopay). His cell will work for 30 days, then stop when renewal fails due to non pay.

Re: One month subscription

Chyma10 — Sun, 26 Apr 2026 23:19:57 GMT

Thank you