topic Re: Switching over in Get Support

Switching over

jonnycook — Mon, 27 Apr 2026 10:20:32 GMT

Hello! I'm trying to switch from Telus, got my sim card, went to transfer my number, it spins on activate subscription. I don't make it to install esim/sim. it says Subscription Not activated, then prompts me to get support.

Do I put my sim card in, and try for a 4th time, or what do i do?

Re: Switching over

Dunkman — Sun, 26 Apr 2026 19:55:01 GMT

@jonnycook

First check if your credit card has been charged. Did you use the PM app to start or finish the activation?

If you were charged, you will need to contact customer service agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/2243

Expect a few hour response time.

Re: Switching over

jonnycook — Sun, 26 Apr 2026 19:56:34 GMT

Hi, Yes my card has been charged. I am using the PM app to switch over. I will send a private message. Thanks