https://productioncommunity.publicmobile.ca/t5/Get-Support/Password/m-p/1433489#M977539 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/522410">@Hnausacaptive</a>&nbsp;</P><P>Try again using both browser with Incognito mode and PM app&nbsp;</P><P>For you SOS issue, did you try using the sim on another phone? Or you are using eSIM now?</P><P>To get physical sim card, best to get the PM sim card in person from Telus/Koodo/Mobile Klink store&nbsp;</P> Sun, 26 Apr 2026 19:16:04 GMT softech 2026-04-26T19:16:04Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Password/m-p/1433482#M977538 <P>Trying to change my password using text. &nbsp;Get my codes then when I tap confirm the screen goes blank. &nbsp;I’m trying to get a new eSIM card as I get an SOS signal on my phone and cannot send emails. &nbsp;</P> Mon, 27 Apr 2026 10:21:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Password/m-p/1433482#M977538 Hnausacaptive 2026-04-27T10:21:12Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Password/m-p/1433489#M977539 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/522410">@Hnausacaptive</a>&nbsp;</P><P>Try again using both browser with Incognito mode and PM app&nbsp;</P><P>For you SOS issue, did you try using the sim on another phone? Or you are using eSIM now?</P><P>To get physical sim card, best to get the PM sim card in person from Telus/Koodo/Mobile Klink store&nbsp;</P> Sun, 26 Apr 2026 19:16:04 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Password/m-p/1433489#M977539 softech 2026-04-26T19:16:04Z