topic Re: Changed Credit card and account is on hold in Get Support

50% off Subscription expired without any reason

Daliksma — Fri, 24 Apr 2026 21:25:51 GMT

Hello. I did not changed anything (payment method the same), but my service is suspended and when I trying to activate - the system asking to pay full price (without 50% off). Is this a new method to kick subscribers with 50% off?

Re: 50% off Subscription expired without any reason

slusagm — Fri, 24 Apr 2026 21:14:17 GMT

the payment system might not be able to renew sometimes, it can be a PM issue or can be the card issue

but with the 50% plan, if it cannot renew itself, you will need to ask PM to help.

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: 50% off Subscription expired without any reason

BKNS27 — Fri, 24 Apr 2026 21:17:00 GMT

@Daliksma

This seems to be common for members who didn’t keep up with the monthly payments.

Are you not on AutoPay?

Simple fix for a CS_Agent. Contact them:

https://urlshortner.tiia.ai/xYpc_I

Re: 50% off Subscription expired without any reason

Daliksma — Fri, 24 Apr 2026 22:20:37 GMT

Regular auto monthly payments, no issues on March, Feb, Jan - the same card

Re: 50% off Subscription expired without any reason

computergeek541 — Fri, 24 Apr 2026 23:16:58 GMT

Re: Changed Credit card and account is on hold

Daliksma — Sun, 26 Apr 2026 16:42:47 GMT

Hi. I had the same issue few days ago. DO NOT subscribe to new plan - you will loose your promotion discount. I just went to Shoppers drug mart and bought a pop-up voucher for PM and apply them to my account - in few minutes got my services and promotion plan back. Did the same way with my other family members. Good luck

Re: Changed Credit card and account is on hold

hairbag1 — Sun, 26 Apr 2026 17:04:09 GMT

@Daliksma wrote:
Hi. I had the same issue few days ago. DO NOT subscribe to new plan - you will loose your promotion discount. I just went to Shoppers drug mart and bought a pop-up voucher for PM and apply them to my account - in few minutes got my services and promotion plan back. Did the same way with my other family members. Good luck

Make sure to message Customer Support to confirm that your 50% OFF plan renews itself properly again next time.