topic Re: Mobile data not working in Get Support

Mobile data not working

jihuang — Sun, 26 Apr 2026 02:04:10 GMT

The mobile data has been working for the last few years. But it stopped working since 2 or 3 days ago.

I tried: phone reboot, airplane mode on/off, manually choose phone operator, update phone. Nothing worked

Phone: samsung, android

I tried to submit a support ticket but keeps getting "technical error". How can I get help from CS_Agent please? Thanks

Re: Mobile data not working

hairbag1 — Sun, 26 Apr 2026 02:09:08 GMT

@jihuang

try this link to dm Customer Support for their help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Mobile data not working

jihuang — Sun, 26 Apr 2026 02:15:23 GMT

Nevermind, the scrrenshot was taken when I didn't logged in. Now I can see the DM page. Thank you!

@hairbag1 ~~Thank you for the link. I tried the link, please see below screenshot. I wasn't able to find the button or field to send direct messages (DM).~~

~~Could you please point out where should I click the send direct messages (DM) to Customer Support? Thanks~~

Re: Mobile data not working

hairbag1 — Sun, 26 Apr 2026 02:16:51 GMT

@jihuang

can you scroll that page down to find the body of a pre-addressed message ?