topic Re: voice and data not working in Get Support

voice and data not working

Tiecheng — Sat, 25 Apr 2026 22:34:08 GMT

my app shows that my service plan has expired, voice and data not working, but my plan would be valid for 2 years.and it is only a few months since activation.i had submitted a form to your customer service yesterday, so far,my phone is not normal yet.

Re: voice and data not working

Dunkman — Sat, 25 Apr 2026 22:37:03 GMT

@Tiecheng

Why would your plan be valid for 2 years? Which plan are you on?

Most plans with Public mobile are either 30 days or 90 days cycles.

Did you load up 2 years worth of available funds in your account?

Re: voice and data not working

hairbag1 — Sat, 25 Apr 2026 22:37:57 GMT

@Tiecheng

are you able to log in to your account ? Download the Public Mobile app to your cell, log in to your account > Usage Breakdown to see current plan status.

Re: voice and data not working

slusagm — Mon, 27 Apr 2026 02:14:19 GMT

I think you need to ask PM to check and sort it out

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: voice and data not working

Tiecheng — Mon, 27 Apr 2026 15:50:01 GMT

the issue has been resolved.