topic Re: Mobile Data Not Working in Get Support

Mobile Data Not Working

The_Tin_Man — Sat, 25 Apr 2026 16:16:35 GMT

I have done all the suggestions I can find, from toggling airplane mode, turning phone off and on, resetting network settings confirming apn settings nothing is getting my mobile data to work. I can still call and text but mobile data is a no go. And I have only used approximately 25% of my mobile data this pay cycle. Any other suggestions?

Re: Mobile Data Not Working

hairbag1 — Sat, 25 Apr 2026 16:32:10 GMT

@The_Tin_Man

Make sure Data is enabled in cellphone settings.

Enable Roaming in settings to see if that helps.

Re: Mobile Data Not Working

The_Tin_Man — Sat, 25 Apr 2026 16:59:30 GMT

Thanks for the suggestions still no dice.

Re: Mobile Data Not Working

slusagm — Sat, 25 Apr 2026 17:54:44 GMT

Check if you have enabled Data limit on the phone, you have to disable it

But if that does not help, ask PM to check your account

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Mobile Data Not Working

The_Tin_Man — Sat, 25 Apr 2026 22:26:09 GMT

Appreciate the suggestion. I did try but data not working I have opened a ticket with PM