topic Re: Cancel subscription it is not working in Get Support

Cancel subscription it is not working

Lawprof — Sun, 26 Apr 2026 01:02:29 GMT

Signed up yesterday afternoon but cannot get subscription to work. Please cancel and refund

Re: Cancel subscription it is not working

hairbag1 — Sat, 25 Apr 2026 14:01:13 GMT

If you can let us know where you're having trouble, we can help you get service. Otherwise use this link to message Customer Support to request refund.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel subscription it is not working

slusagm — Sat, 25 Apr 2026 14:06:49 GMT

What have you tried to make it work?

Did you remove the old sim card and test the PM sim? Is PM sim enabled and set as Primary? Did you try Reboot phone and Reset Network Settings?

Re: Cancel subscription it is not working

Lawprof — Sat, 25 Apr 2026 14:12:48 GMT

Will not start. Connects without internet. Tried reboot , checked settings,

Not working so just need to cancel and find another supplier

Re: Cancel subscription it is not working

hairbag1 — Sat, 25 Apr 2026 14:20:38 GMT

@Lawprof

while you wait for response from Customer Support...did you download the app to your cell to create the account, select and pay for a plan ?

Do you use an esim or a hard sim ? If using a hard sim, it must be new and unused before...you can't use a used sim card.

Were you trying to transfer your old number into your new Public Mobile account ?

What make / model is your cellphone ?

Re: Cancel subscription it is not working

JoeRaz — Mon, 27 Apr 2026 22:50:50 GMT

I too cannot get the app to allow me to activate my sim card. The worst customer support one could experience, I've created 3 support tickets with zero replies after I supply them required information. I will be lucky if I even get a refund.