topic Re: activated the wrong imei in Get Support

activated the wrong imei

Alishasp — Sat, 25 Apr 2026 11:09:27 GMT

anyone know how to fix?

porcupine — Sat, 25 Apr 2026 12:48:11 GMT

Try rebooting your phone and if that doesn't work click on the pink envelope in the bottom right corner for help and follow the prompts

slusagm — Sat, 25 Apr 2026 12:59:23 GMT

Did activate PM eSIM on yhe wrong phone or you provided PM the wrong IMEI for porting?

If eSIM on wrong phone , you can just download PM app on the right phone and login and buy new eSIM

If wrong IMEI provided for porting, message PM and ask provide them the old provider account number (do not use IMEI)

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

Alishasp — Sat, 25 Apr 2026 13:07:22 GMT

yes I have sent them a message waiting for a reply. in theme time I just ordered a physical sim

Alishasp — Sat, 25 Apr 2026 13:20:06 GMT

thank you it worked