topic Re: Need help now please in Get Support

Need help now please

Gabetrep1 — Fri, 10 Apr 2026 15:35:08 GMT

I’m sitting at Tim Hortons. I broke my last phone. I can’t get into my account. Please help today would be nice

Re: Need help now please

softech — Fri, 10 Apr 2026 15:38:35 GMT

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

At the same time, Try to see if you can get the 2FA code via email or voicemail:
On the 2FA screen, click "Didn't Receive code" or "Resend Code" and choose "Send email" or "Send Voice Message" to get 2FA.
(When choosing "Send Voice Message", call yourself using another phone to retrieve VM)

Re: Need help now please

CSA_PM — Fri, 10 Apr 2026 15:47:12 GMT

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need help now please

computergeek541 — Fri, 10 Apr 2026 15:47:06 GMT

Re: Need help now please

hTideGnow — Fri, 10 Apr 2026 15:47:06 GMT

HI @Gabetrep1

Please do not reply CSA_PM in the community here. Just message them the answer:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need help now please

Gabetrep1 — Fri, 10 Apr 2026 15:59:13 GMT

Yes, I broke my iPhone and it’s no longer turn on.. I went into the mall with my ID to try to do this and they said this is all online but I can purchase a SIM card and then reopen an account and transfer I guess but I didn’t have a card on me to buy a **bleep** physical SIM card. Now I don’t have money to buy an eSIM from you guys either.. But I need my service like it depends on me getting my child today. I would appreciate if you guys can waive the fee for the eSIM… I’d be happy to pay for it on next month bill …

my name is *******

the amount of payment was 50 ish dollars I can’t get into my banking without my number either lol the plan was 100 gigs for $40 but I bought an eSIM with it as well. I think the total was like 51 bucks

if you can manually just put the eSIM on the phone that would be great lmao

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Update by Softech: sensitive info and inappropriate comment removed.

@Gabetrep1, Please reply @CSA_PM @CS_Agent message directly at your Community inbox :

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need help now please

hTideGnow — Fri, 10 Apr 2026 15:55:06 GMT

@Gabetrep1

DO NOT reply here. Remove the answers from there

you need to reply PM message, use this link to access the Community inbox:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage