topic Requesting Full Refund in Get Support

Requesting Full Refund

YellowBees — Sat, 25 Apr 2026 02:36:22 GMT

I'm here writing this instead of submitting a ticket because I have tried several times to submit a ticket and am not able to do so. I initially was attempting to submit a ticket for help about the failed transfer activation but since I can't even do that, I'm requesting a full refund now. This is unacceptable service.

Re: Requesting Full Refund

slusagm — Sat, 25 Apr 2026 02:55:31 GMT

writing here in the Community would not help. We are just customers and we won't be able to give you refunds

please ask PM directly

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Requesting Full Refund

BKNS27 — Sat, 25 Apr 2026 02:57:12 GMT

@YellowBees

We are all members like you on this Community forum so we can only direct you to the CS_Agent for a refund.

Check Messages in your avatar for an agent to reply back to you so you need wait for a reply. Here is a direct link to submit a ticket:

https://urlshortner.tiia.ai/xYpc_I