topic Re: Help in Get Support

Port out

DarciM — Thu, 23 Apr 2026 02:19:54 GMT

My current plan ran out Republic mobile and I am not happy with their service so I have already subscribed to a new cell phone provider but they are unable to Port oh my current phone number because my plan has ran out of minutes. Does anyone know how I can switch phone companies without paying for a full month of service? Can I simply buy a $5 voucher to do the porting or do I have to resubscribe for the full month and then demand a refund for the month since I will be leaving the same day? I'm not spending money on two phone plans for one month when I'm absolutely done with public mobile. Also I'm currently locked out of my online account so all I can do is message with customer service agents who are in a different country than I and respond hours between messages.

Re: Port out

hairbag1 — Thu, 23 Apr 2026 00:14:15 GMT

@DarciM

unfortunately for you...your Public Mobile account needs to be active and in good standing to be able to transfer your number to new provider.

Re: Port out

DarciM — Thu, 23 Apr 2026 00:18:30 GMT

So the only option I have to save money before leaving this company is to downgrade to the cheapest plan possible then Port out?

Re: Port out

hairbag1 — Thu, 23 Apr 2026 00:24:11 GMT

@DarciM wrote:
So the only option I have to save money before leaving this company is to downgrade to the cheapest plan possible then Port out?

Worse than that even...you can't easily downgrade to any much cheaper plans. Once you have a higher value plan, it's hard to downgrade. You may as all just stay with Public Mobile. 😉

Re: Port out

DarciM — Thu, 23 Apr 2026 00:28:14 GMT

Oh I'm definitely not staying with public mobile. I have been locked out of my online account so I can't use any of the self-serve options. Rather than resuming my current service, could I purchase a $5 500 minutes add-on instead?

Re: Port out

hairbag1 — Thu, 23 Apr 2026 00:34:06 GMT

@DarciM

No...your account must be active and in good standing. Save your money...buying add-ons right now won't help. You hafta pay the cost to renewal your regular plan.

Re: Help

DarciM — Fri, 24 Apr 2026 23:43:32 GMT

I have been trying for 2 days to get Public Mobile to Port my number to my new provider and I still haven't received a message reply from support.

Re: Help

softech — Sat, 25 Apr 2026 00:25:53 GMT

@DarciM

You have submitted your port request with your new provider? are you just not getting the porting authorization text?

Make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive the Porting Authorization Text from shortcode 4799 or 4800

If still not receive the text from PM asking you to approve the porting, please open ticket with PM support using this direct link: https://urlshortner.tiia.ai/Lc9xk8

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out )

Re: Help

DarciM — Sat, 25 Apr 2026 03:27:26 GMT

I called it all sorted out. Turns out the customer service agent from my new provider misunderstood me when I phoned about porting but I talked to someone today who truly understood how to ask the right questions for customers and got it all set up.