topic Re: I cannot call any one receive any calls in Get Support

I cannot call any one receive any calls

Thannuvelil — Fri, 24 Apr 2026 23:04:56 GMT

I am struggling to resolve this issue. I cannot call any one or receive any calls. I tried restarting the device and followed all steps in the chat. It is useless. Need some help.

Re: I cannot call any one receive any calls

Chalupa_Batman — Fri, 24 Apr 2026 23:08:24 GMT

Yes, the chat can be unhelpful at times.

There are several factors here. Did you recently port to Public Mobile? Are you a regular customer who's been here a while and it just happened? If you are in Manitoba, the 3G network is being taken down. You'd need to upgrade to a 4G phone. The more details you share with us, the better the rest of the community members can help you.

Re: I cannot call any one receive any calls

slusagm — Fri, 24 Apr 2026 23:10:24 GMT

@Thannuvelil

are you in Manitoba? what phone do you have?

Re: I cannot call any one receive any calls

Thannuvelil — Fri, 24 Apr 2026 23:13:12 GMT

This is a Samsung S10 Phone. I am not a new customer, but I am in Manitoba.

Re: I cannot call any one receive any calls

softech — Fri, 24 Apr 2026 23:14:32 GMT

@Thannuvelil

The problem is a combination of 3G shutdown and the lack of VoLTE compatibility

While your Samsung Galaxy S10 has VoLTE, it is NOT compatible with PM's VoLTE network. You can use the IMEI checker on this page to confirm: https://www.publicmobile.ca/en/on/get-help/articles/volte

Since your phone is not compatible with PM's VoLTE, your phone has been using 3G for voice, but is now affected by the 3G Network Shutdown that has just started in Manitoba:
https://www.publicmobile.ca/en/get-help/articles/3g-shutdown

If you’re using a 3G-only device, your phone will stop working after these dates:
Manitoba (Rural): January 12, 2026
Manitoba (Urban : Winnipeg & Brandon): Starting March 31, 2026
National: Starting March 1, 2027

There is really nothing much you can do other than to get a phone that is compatible with PM's VoLTE network.
iPhones 8 or later, Google Pixel 4 or later, Samsung S22/Flip 2/Fold 2/A15/A35/A55 or later, or other major brands of phones released after 2024 and are designed and sold for the Canadian market should work.
If you are unsure whether a particular phone will work, share the model here and we can help

Re: I cannot call any one receive any calls

Thannuvelil — Fri, 24 Apr 2026 23:19:22 GMT

Thank you for the support. I have a better offer from Rogers- I would rather prefer that instead of continuing with Public Mobile. Thanks