topic Re: HELP with restarting activation process in Get Support

HELP with restarting activation process

YukonOnfoot — Fri, 24 Apr 2026 22:51:42 GMT

I accidentally began to activate eSIM for the wrong phone, giving the EMEI number for the wrong phone. I have not activated the eSIM on the wrong phone. Can I login with the correct phone and continue the activation process?

Re: HELP with restarting activation process

slusagm — Fri, 24 Apr 2026 22:58:06 GMT

the IMEI you provided is for porting, not for eSIM installation. In fact, for porting, we suggest using account number of your old provider instead

with the wrong phone for eSIM, yes, you should have installed the PM app on the phone you want to install the eSIM. I think PM can help, please send them a direct message

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: HELP with restarting activation process

computergeek541 — Fri, 24 Apr 2026 23:24:07 GMT