topic Re: Stuck in confirm access loop in Get Support

Re: Stuck in confirm access loop

Kenmaz — Thu, 23 Apr 2026 20:27:07 GMT

How do you do a network reset, since I'm experiencing the same problem as Celonha?

Re: Stuck in confirm access loop

slusagm — Thu, 23 Apr 2026 21:01:48 GMT

Where is Celonha? You meant Kelowna?

You lost connection or you are new subscribers? Tell us more so we can help

Re: Stuck in confirm access loop

Kenmaz — Fri, 01 May 2026 19:53:34 GMT

No. Didn't mean Kelowna. Meant the original author of this thread. And no, haven't been able to resolve it. The problem is this: every time I try to access my account, either using the app or online, it goes to the "complete activization" menu. Frustratingly, there is NO "Go Back" option. Every time I receive a response from System Support, they ask for information, which I give them EXCEPT for my account number, which I cannot get because I didn't receive any documentation when I started and every time I use the app or go online, it defaults to the "complete activization" menu. If I could find a better rate, I'd switch providers in a heart beat; someone who can figure out what I need to do with a more user-friendly process.

Re: Stuck in confirm access loop

CSA_PM — Fri, 01 May 2026 20:05:41 GMT

Hello @ Kenmaz,

Please open a new ticket and make sure to answer the security questions. An agent will be able to assist you once the verification is completed. Without this information, they won’t be able to proceed.