Payment and plan info

Alex161 — Sat, 25 Apr 2026 04:55:17 GMT

Hi,

My auto payment bounced this month and I was going to make a payment but now I dont see 50% discount on my plan. How do I reinstate my previous plan of 80gb for 25$

Re: Payment and plan info

slusagm — Fri, 24 Apr 2026 21:58:35 GMT

yes, if your have a 50% plan and the autopay failed, you need PM to help to manually put it back for you

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment and plan info

Alex161 — Fri, 24 Apr 2026 22:04:37 GMT

Thank you!!

topic Payment and plan info in Get Support

Payment and plan info

Re: Payment and plan info

Re: Payment and plan info