topic Re: Getting charged after portout in Get Support

Getting charged after portout

Ims2112 — Fri, 24 Apr 2026 21:30:54 GMT

Hi i port out my number two months ago got remming balance charges last month and this month you charged me 22.60$ full payment again for what i already switched two providers and still you're charging me ??

Re: Getting charged after portout

HALIMACS — Fri, 24 Apr 2026 21:02:33 GMT

@Ims2112

To be certain, are you being charged from your new providers too? Please confirm with them that your port to them occurred successfully, as if they did not, you'd still be associated with Public Mobile service.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system by clicking here , then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Getting charged after portout

slusagm — Fri, 24 Apr 2026 21:03:35 GMT

@Ims2112

it happens sometimes. Please ask PM to check and issue refund

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage