topic Re: I had an issue in changing my plan in Get Support

I had an issue in changing my plan

richardini — Tue, 04 Jan 2022 23:21:54 GMT

In order to give public Mobile a try, I bought 10-day plan that expired yesterday, Nov 14th. Few days ago, I had logged in on my account and changed my plan to 90-day promotion. When I changed it, I clicked on the key for <Change on Renewal Day> but THAT DID NOT HAPPEN but rather renewed the first plan (10-day plan). So I logged into my account and changed myself to 90-day, and now I got it for 90 days. But, the problem is that I was charged for both plans, so besides the $120 for the 90 days, I have been charged $35 as well that would have been for the 10 days.

Can you please advise how can I have the $35 plus tax credited to me?

Thank you

Re: I had an issue in changing my plan

CaNuCk07 — Tue, 15 Nov 2016 21:26:25 GMT

@richardini Need to speak to the moderators, send them a private message and sit tight, luckily you have service so at least you dont have to worry about that.

Re: I had an issue in changing my plan

Luddite — Tue, 15 Nov 2016 21:29:04 GMT

Follow the directions in this link to register the issue:

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#M5581

It will be several days before you have a response. Return here in a week if unresloved.

Turn on notification of private message in your account so you don't need to keep logging in. Here's how:

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Re: I had an issue in changing my plan

richardini — Tue, 15 Nov 2016 22:18:41 GMT

I thank you but how can I get in touch with a moderator?