topic Re: Looking to cancel old PM account in Get Support

Looking to cancel old PM account

WalletInspector — Fri, 24 Apr 2026 17:16:42 GMT

Hello, I am a current PM customer, I also have an old PM account under a different name that I can no longer sign in to due to forgetting my username, password and can't access my old email that the account is listed with. I am looking to cancel the old plan and its recurring payment but don't know where to go. Thanks

Re: Looking to cancel old PM account

Chalupa_Batman — Fri, 24 Apr 2026 17:27:01 GMT

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Looking to cancel old PM account

softech — Fri, 24 Apr 2026 17:27:48 GMT

@WalletInspector

If you have trouble login to My Account for you old account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there