topic Re: Refund for an Add On in Get Support

Refund for an Add On

Sump — Fri, 24 Apr 2026 15:10:59 GMT

Hello,

I just purchased an international call add on for $15 but it turns out I am not able to make a call outside of my home country. Would it be possible to get a full refund or a bill credit as I am unable to use my add-on at all?

Kind regards

Re: Refund for an Add On

hairbag1 — Fri, 24 Apr 2026 15:14:44 GMT

@Sump

click the orange chat bubble on lower right side of the page to start the process to get ahold of Customer Support and request credit to your account.

Re: Refund for an Add On

computergeek541 — Fri, 24 Apr 2026 17:53:11 GMT

@Sump wrote:
I just purchased an international call add on for $15 but it turns out I am not able to make a call outside of my home country. Would it be possible to get a full refund or a bill credit as I am unable to use my add-on at all?

While a customer support agent might help, please remember that the offiical policy is all sales final and no refunds, so I wouldn't expect anything.