topic Complete Service Outage (No Network Access) in Get Support

Complete Service Outage (No Network Access)

Vini1804 — Sun, 26 Apr 2026 15:21:57 GMT

Hello,

I have had no service for over 3 days and this issue is still not resolved despite multiple attempts.

My situation:

eSIM has been reinstalled several times (including re-purchase)
IMEI is clean and fully valid
iPhone shows “Network unavailable – Public Mobile”
Basic troubleshooting has already been done (restart, airplane mode, network reset)

This is clearly NOT a device or SIM issue, but a network provisioning failure on your side.

I need this escalated immediately to Tier 2 / network support.

Please:

Fully reset and re-provision my line on the Telus network
Remove and recreate my eSIM profile in your system
Confirm when my service is restored

This has been ongoing for too long without resolution. I need a real fix, not basic troubleshooting.

Thank you.

Re: Complete Service Outage (No Network Access)

softech — Fri, 24 Apr 2026 07:28:07 GMT

@Vini1804 just to confirm, check if you phone is blacklisted (you should could have multiple IMEI, check them all)

https://www.devicecheck.ca/check-status-device-canada/

And I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until later in the morning)

Re: Complete Service Outage (No Network Access)

CSA_PM — Fri, 24 Apr 2026 11:55:40 GMT

Hello @ Vini1804,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage