Cancellation

Phienphanet — Fri, 24 Apr 2026 01:31:38 GMT

How do I cancel my subscription?

Re: Cancellation

BKNS27 — Fri, 24 Apr 2026 01:36:45 GMT

Two way to cancel/close your account.

- Port your number to another carrier.

- Login to your account then go to Subscription and diable Subscribe button to stop AutoPay and after 90 days of your account will be closed. Your number will returned to the carrier you got the number, SIM will no longer work.

Re: Cancellation

softech — Fri, 24 Apr 2026 01:49:29 GMT

@Phienphanet

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove
Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

You can also do the same using the App. Login the App, go to Subscription page, click Manage Subscription and click Unsucbscribe

Or if you cannot login My Account to disable Autopay, you can private message CS Agent and ask them to remove the credit card from the system:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

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Cancellation

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