topic Re: Number transfer issue in Get Support

Number transfer issue

Speaks44 — Thu, 23 Apr 2026 21:58:30 GMT

I received message welcome to public mobile. please restart phone to complete activation. after restart no network.

Also received a message you have created a pin keep safe. but have not created or received a pin.

slusagm — Thu, 23 Apr 2026 18:24:16 GMT

you got a text from the old provider and you replied yes? you need to do that to approve the port

if you replied, wait an hour, remove the old sim or disable old esim, and enable PM sim and Reboot phone and reset network settings. See if it works

Speaks44 — Thu, 23 Apr 2026 18:24:16 GMT

Also submit a ticket will not allow me to complete the ticket. All areas filled and complete but submit button is still locked out.

Speaks44 — Thu, 23 Apr 2026 18:25:34 GMT

Yes i did that and received the email noting cancelation

Speaks44 — Thu, 23 Apr 2026 18:27:25 GMT

doing e-sim, and very new to this method. do i just continue to wait a bit? and reboot again ? not sure how to disable old esim ?

slusagm — Thu, 23 Apr 2026 18:30:43 GMT

esim can be confusing, you might want someone to help

basically go to Sim Manager, disable old esim. If iPhone, goto Settings -> Cellular and toggle off "Turn on this line"

to turn on PM esim, enable it on Sim Manager. if iPhone, go to Settings-> Cullular and toggle ON " Turn on this line" and change the label to Primary

then Reboot phone and Reset network settings

Speaks44 — Thu, 23 Apr 2026 18:34:59 GMT

it does not show me a PM sim, only has telus sim. Where do i get the new sim number to add ?

Speaks44 — Thu, 23 Apr 2026 18:35:32 GMT

google pixel phone, so we on same page.

Speaks44 — Thu, 23 Apr 2026 18:58:56 GMT

i also have the phone connected to wifi hotspot on my work phone so it has internet.

Speaks44 — Thu, 23 Apr 2026 19:08:57 GMT

We have connection, thank you and look forward to being on the team.