How do I remove my banking information?

Littlelulu93 — Thu, 23 Apr 2026 15:48:40 GMT

Re: How do I remove my banking information?

softech — Thu, 23 Apr 2026 15:57:12 GMT

if you meant to remove the credit/debit card info on the account, you will have to engage PM support

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Please note that once the card is removed, you will have to manage the renewal with payment vouchers, or the account will be suspended at the end of the current cycle, and will be fully closed after 90 days if not renew

Re: How do I remove my banking information?

Littlelulu93 — Thu, 23 Apr 2026 23:56:36 GMT

Im in the process going back and forth, I think this so annoying and the reason I am no longer going to be using public mobile. You cant call in....you can never talk directly to customer service...after many years of dedication to PM I have to say goodbye!

topic Re: How do I remove my banking information? in Get Support

How do I remove my banking information?

Re: How do I remove my banking information?

Re: How do I remove my banking information?