I need 2025 statements

chyus — Thu, 23 Apr 2026 02:20:17 GMT

I need my 2025 statements from January to December.

Chatbot asks me to seek help here as there are only 12 trailing month statements availble.

Re: I need 2025 statements

softech — Thu, 23 Apr 2026 00:14:51 GMT

For invoices older than 12 months, you can ask PM CS agent to send you.
To ask for the older invoices, please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Please note that it might take as many as 3 to 4 weeks for PM to send you the invoices. You will receive the invoices from email address MVNO Tax Request <MVNOtaxrequest@koodomobile.com>

Re: I need 2025 statements

hairbag1 — Thu, 23 Apr 2026 00:15:37 GMT

@chyus

you'll need Customer Support for that request. Click on the orange chat bubble, lower right side of the page to start the process.

topic I need 2025 statements in Get Support

I need 2025 statements

Re: I need 2025 statements

Re: I need 2025 statements