topic Re: NEED HELP in Get Support

NEED HELP

Jen56 — Wed, 22 Apr 2026 19:58:22 GMT

Hello- I have tried for two days to try and get into buying ADD ONs but I cannot get past the page that wants me to Re-activate the account. When I put in my SIM number it says its wrong. Same on the APP. I have a SIM , it is valid and I am using my account. Can someone help me ???????

Re: NEED HELP

hairbag1 — Wed, 22 Apr 2026 20:01:39 GMT

@Jen56

if you're using the app...reboot your cell and then do a network re-set. Then you'll likely be able to go into your account to successfully buy the add-on of your choice.

If still no luck; use this link to message Customer Support for their help..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: NEED HELP

Jen56 — Wed, 22 Apr 2026 20:11:46 GMT

the APP wants me to sign in as a new user.....and i cannot move off that page. i will contact CS> Thanks

Re: NEED HELP

computergeek541 — Wed, 22 Apr 2026 20:56:11 GMT